So.. 2020 started unexpectedly. This crazy situation, has put a lot of pressure on customer service departments. According to Zendesk, …
Learn how to harness the advantage of customer service automation and empower both your customers and service agents.
In a recent survey from Zendesk, one-third of businesses confessed that they don't measure customer success in any way.
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Zendesk has officially announced the end of life of its reporting tool, Insights.
We’re thrilled to announce that we’ve partnered up with our great friends at babelforce to be able to provide you …
Let’s get the most important thing out of the way first: What is CSAT?
CSAT stands for Customer Satisfaction and …
“Feedback is the breakfast of champions!” Now, who said that? Non-other than Brian Halligan, CEO of HubSpot. And he’s right! …
We've just launch Google My Business Channel for Zendesk Support, which allow you to integrate your Google My Business account …
There is no business without customers. Companies are focusing on getting new clients but also on retaining existing ones. As …
The increasing demand for a seamless omnichannel experience has made managing interactions with your customers on social media like Facebook …
Customer experience (CX) is called the most exciting business opportunity of 2019. So if you don't want to miss out …
The business world is taking the challenge to the next level. In 2018 companies were focused on providing seamless, omnichannel …
