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  • Services
    • Zendesk Suite
    • Zendesk Consulting
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    • Zendesk Solution Analysis
    • Zendesk Sell
    • Zendesk Guide Themes
    • Partners
  • Customers
  • Blog
  • Contact
    • Sales
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    • Newsletter
  • About us
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    • Customer cases
      • Lanes & Planes
      • TransferGO
      • Road surfer case story
    • Webinars
    • Whitepapers
  • gert.io
  • language
    • English
    • Danish
    • Deutsch

Blog

Trends and insights to help you elevate your customer experience

December 10, 2021

Quit guessing – start asking: Customer feedback closes the perception gap

Do you know what your customers (really) think about your business? Or do you just think you know?

November 28, 2021

A helpsome CXmas tale

An adventurous CX adventure about Santa Claus' digital transformation featuring gert.io as Santa's great little helper.

November 23, 2021

No more guesswork – data will keep you in the know

Data is king. Data is the new gold. Data is a more valuable resource than oil. You are probably familiar …

October 29, 2021

How AI-powered ticket automation improves customer experience

Email is the most preferred way for companies to handle customer support queries. Businesses have seen an increase in customers' …

October 28, 2021

Beat the stress on Black Friday and Cyber Monday with a game plan

More and more European consumers are embracing the American shopping phenomena that are Black Friday and Cyber Monday. Hoping to …

September 27, 2021

How the new normal is reshaping Customer Experience

The customer experience (CX) is the primary force behind a brand's competitive advantage, customer acquisition, retention, and engagement.

September 14, 2021

How gert.io helps boost customer experience without compromising on data security

As more businesses rely on digital channels for delivering a satisfactory customer experience, you need to keep an eye on …

September 01, 2021

How gert simplifies data management for better customer experience

Data and analytics are increasingly the major strategic differentiators for prosperous, high-growth organisations.

August 23, 2021

Top 5 Customer Experience Trends to look out for in 2021

Do you know, 77% of European consumers will switch to a competitor after more than one bad experience?

August 18, 2021

5 easy steps to exceptional multichannel customer support

Today’s customers require an on-demand response to their inquiries anytime, anywhere. 

June 04, 2021

Ways gert.io can facilitate Enterprise clients

Many customers are cautious about sharing their personal information with companies due to the risk of security breaches. 

April 27, 2021

Why secure handling of data is a ‘must’ for Customer Experience

Personalisation and a seamless experience are important elements when it come to hunting down satisfied and loyal customers. It requires …

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