An adventurous CX adventure about Santa Claus' digital transformation featuring gert.io as Santa's great little helper.
Data is king. Data is the new gold. Data is a more valuable resource than oil. You are probably familiar …
Email is the most preferred way for companies to handle customer support queries. Businesses have seen an increase in customers' …
More and more European consumers are embracing the American shopping phenomena that are Black Friday and Cyber Monday. Hoping to …
The customer experience (CX) is the primary force behind a brand's competitive advantage, customer acquisition, retention, and engagement.
As more businesses rely on digital channels for delivering a satisfactory customer experience, you need to keep an eye on …
Data and analytics are increasingly the major strategic differentiators for prosperous, high-growth organisations.
Do you know, 77% of European consumers will switch to a competitor after more than one bad experience?
Today’s customers require an on-demand response to their inquiries anytime, anywhere.
Many customers are cautious about sharing their personal information with companies due to the risk of security breaches.
Personalisation and a seamless experience are important elements when it come to hunting down satisfied and loyal customers. It requires …
In a time where business-as-usual is no longer sufficient and the number of changes rise, so do the expectations for …
