Do you know what your customers (really) think about your business? Or do you just think you know?
An adventurous CX adventure about Santa Claus' digital transformation featuring gert.io as Santa's great little helper.
Data is king. Data is the new gold. Data is a more valuable resource than oil. You are probably familiar …
Email is the most preferred way for companies to handle customer support queries. Businesses have seen an increase in customers' …
More and more European consumers are embracing the American shopping phenomena that are Black Friday and Cyber Monday. Hoping to …
The customer experience (CX) is the primary force behind a brand's competitive advantage, customer acquisition, retention, and engagement.
As more businesses rely on digital channels for delivering a satisfactory customer experience, you need to keep an eye on …
Data and analytics are increasingly the major strategic differentiators for prosperous, high-growth organisations.
Do you know, 77% of European consumers will switch to a competitor after more than one bad experience?
Today’s customers require an on-demand response to their inquiries anytime, anywhere.
Many customers are cautious about sharing their personal information with companies due to the risk of security breaches.
Personalisation and a seamless experience are important elements when it come to hunting down satisfied and loyal customers. It requires …
