five essential factors to consider when choosing a telephony system thumb Five Essential Factors to Consider When Choosing a Telephony System 29. September 2023 In this age of fast-evolving technology, selecting the appropriate telephony system for your business requires careful consideration. ...
5 signs that your zendesk instance needs optimisation header 5 Signs That Your Zendesk Instance Needs Optimisation 15. August 2023 Is your team having difficulties navigating Zendesk? Are your agents overwhelmed? These could indicate that your Zendesk instance requires optimisation. ...
create a great customer experience thumb Create a great customer experience 9. September 2022 There is no business without customers. In this article, we discuss the core of a great customer experience. ...
how to maintain a high customer service level during holiday period header How to maintain a high customer service level during holiday period? 4. July 2022 It is almost time for a well-deserved holiday. Read our advice on maintaining a high customer service level during holiday ... ...
happy customers thats what its all about right thumb Happy Customers. That’s What It’s All About, Right? 9. June 2022 Streamline Your Customer Service with helphouse.io! By encompassing facets and features into one complete and holistic solution, we can solve ... ...
the history of customer service header The history of Customer Service 10. May 2022 In less than 60 years we went from simple phone calls to very complicated help desk solutions. How did it ... ...
why consulting houses should have good and stable partners thumb Why Consulting Houses Should Have Good and Stable Partners 10. May 2022 8 reasons that show the importance of good and stable partnerships for consulting houses in order to deliver omnichannel customer ... ...
what data protection why you need good customer service header What is Data Protection and why do you need it for a good customer service 24. March 2022 Since millions of terabytes of data are exchanged over the internet, there is a growing need for data protection. ...
How multilingual virtual agents have made it easier than ever to go global and personalize customer experiences How multilingual virtual agents have made it easier than ever to go global and personalize customer experiences 17. March 2022 Going global is essential in a digitalized world. Here are the four main benefits of doing that with the help ... ...
how can experts improve your customer experience header How Can Experts Improve Your Customer Experience? 15. February 2022 This is how important it is to let experts evaluate and take a look at your customer service. It can ... ...
using full zendesk solution analysis to raise customer satisfaction thumb Using Full Zendesk Solution Analysis to Raise Customer Satisfaction 27. January 2022 The success of any business hinges on its customers’ satisfaction, and nobody understands this better than Zendesk; a fully-fledged customer ... ...
7 zendesk apps to enhance your customer service thumb 7 Zendesk Apps to Enhance Your Customer Service 17. January 2022 Even if your product is not unique, but you are responsive and available to your buyers, you will be able ... ...
boost your customer service with these 5 zendesk apps thumb Boost Your Customer Service with these 5 Zendesk Apps 11. January 2022 Are you always available for your customers? It is easy to do, if you know how ... ...
Quit guessing - start asking: Customer feedback closes the perception gap Quit guessing – start asking: Customer feedback closes the perception gap 10. December 2021 Do you know what your customers (really) think about your business? Or do you just think you know? ...
A helpsome CXmas tale A helpsome CXmas tale 28. November 2021 An adventurous CX adventure about Santa Claus' digital transformation featuring gert.io as Santa's great little helper. ...
no more guesswork data will keep you in the know thumb No more guesswork – data will keep you in the know 23. November 2021 Data is king. Data is the new gold. Data is a more valuable resource than oil. You are probably familiar ... ...
how ai powered ticket automation improves customer experience thumb How AI-powered ticket automation improves customer experience 29. October 2021 Email is the most preferred way for companies to handle customer support queries. Businesses have seen an increase in customers' ... ...
Beat the stress on Black Friday and Cyber Monday with a game plan Beat the stress on Black Friday and Cyber Monday with a game plan 28. October 2021 More and more European consumers are embracing the American shopping phenomena that are Black Friday and Cyber Monday. Hoping to ... ...
how the new normal is reshaping customer experience header How the new normal is reshaping Customer Experience 27. September 2021 The customer experience (CX) is the primary force behind a brand's competitive advantage, customer acquisition, retention, and engagement. ...
how gert io helps boost customer experience without compromising on data security thumb How gert.io helps boost customer experience without compromising on data security 14. September 2021 As more businesses rely on digital channels for delivering a satisfactory customer experience, you need to keep an eye on ... ...
how gert simplifies data management for better customer experience thumb How gert simplifies data management for better customer experience 1. September 2021 Data and analytics are increasingly the major strategic differentiators for prosperous, high-growth organisations. ...
Top 5 Customer Experience Trends to look out for in 2021 Top 5 Customer Experience Trends to look out for in 2021 23. August 2021 Do you know, 77% of European consumers will switch to a competitor after more than one bad experience? ...
5 easy steps to exceptional multichannel customer support 5 easy steps to exceptional multichannel customer support 18. August 2021 Today’s customers require an on-demand response to their inquiries anytime, anywhere. ...
Ways gert.io can facilitate Enterprise clients Ways gert.io can facilitate Enterprise clients 4. June 2021 Many customers are cautious about sharing their personal information with companies due to the risk of security breaches. ...