Why secure handling of data is a “must” for Customer Experience 27. april 2021 Personalisation and a seamless experience are important elements when it come to hunting down satisfied and loyal customers. It requires ... ... 
The value of partnerships 29. marts 2021 In a time where business-as-usual is no longer sufficient and the number of changes rise, so do the expectations for ... ... 
Working from Home Version 2.0 3. marts 2021 It is not unlikely that we will continue to work from home post corona. This may pose a challenge for ... ... 
Do You Use Social Media in Your Customer Service? 8. februar 2021 The number of consumers on social media continues to grow. So, it makes total sense to incorporate the use of ... ... 
Lasting impacts of COVID-19 on customer experience 14. januar 2021 The digital customer journey has been given an extra boost during the corona crisis. Consumers have been forced to change their shopping ... ... 
Measuring customer feedback using NPS 13. november 2020 Everybody’s talking NPS - but what’s all the fuss about? I’ll tell you! NPS stands for Net Promoter® Score, which ... ... 
Customer Experience Trends in 2020 20. juli 2020 So.. 2020 started unexpectedly. This crazy situation, has put a lot of pressure on customer service departments. According to Zendesk ... ... 
The power of automation in customer service 16. juni 2020 Learn how to harness the advantage of customer service automation and empower both your customers and service agents. ... 
Measuring Customer Satisfaction – How, When, and Why 11. marts 2020 In a recent survey from Zendesk, one-third of businesses confessed that they don't measure customer success in any way. ... 
Zendesk is sunsetting Insights and replacing it with Zendesk Explore 21. februar 2020 Zendesk has officially announced the end of life of its reporting tool, Insights. ... 
helphouse.io launches an exciting partnership with babelforce! 14. januar 2020 We’re thrilled to announce that we’ve partnered up with our great friends at babelforce to be able to provide you ... ... 
How to measure customer feedback using CSAT 25. oktober 2019 Let’s get the most important thing out of the way first: What is CSAT? CSAT stands for Customer Satisfaction and ... ... 
4 reasons why customer feedback measurement are paramount 13. august 2019 “Feedback is the breakfast of champions!” Now, who said that? Non-other than Brian Halligan, CEO of HubSpot. And he’s right! ... ... 
Integrate Google My Business with Zendesk Support 25. juni 2019 We've just launch Google My Business Channel for Zendesk Support, which allow you to integrate your Google My Business account ... ... 
How to set up Facebook Channel for Zendesk 15. februar 2019 The increasing demand for a seamless omnichannel experience has made managing interactions with your customers on social media like Facebook ... ... 
2019 news: Customer experience overtakes price and product 28. januar 2019 Customer experience (CX) is called the most exciting business opportunity of 2019. So if you don't want to miss out ... ... 
Customer Experience is more important than ever! 16. januar 2019 The business world is taking the challenge to the next level. In 2018 companies were focused on providing seamless, omnichannel ... ... 
The wishlist for your agent: Be ready for christmas! 19. december 2018 Christmas is coming, are your employees ready? Most of the sales are happening in the last two months of the ... ... 
The history of Customer Service 17. december 2018 The invention of the telephone in 1876 started the revolution of customer service. It seemed to solve the problem of ... ... 
Skills you need to make your e-commerce customer service rock! 4. december 2018 Nowadays customers demand a company to be available on different channels, to respond quickly and solve issues immediately. That makes ... ... 
6 Stats That Prove The Importance of E-Commerce Customer Service 27. november 2018 E-commerce is definitely the fastest growing market in history. In 2017 sales reached $2.3 trillion (with 18 zeros!) and it is predicted to reach $4.5 trillion in 2021, followed by a grow on 15% each year. With a market this big, it doesn't matter whether your business is focused on B2B or B2C. You still need to deal with competitors. Sounds obvious, but what makes your company stick out from the others? Research by The Guardian shows that By 2020, customer experience will overtake price and product as the key brand differentiator. It simply means that the item that was purchased will be forgotten but the service you gave them, will stay in their minds. A very important part of customer experience is customer service, imagine that nearly 75% of customers leave the company because they were not satisfied with customer service! The conclusion is that the real power comes with a proper customer service. But the business is all about numbers, let's take a look at some stats that prove the importance of customer service: “95% of consumers talk about poor customer service experiences with other people” – American Express “Happy customers who get their issues resolved, tell about 4 to 6 people about their experience” – White House Office of Consumer Affairs “80% of businesses believe they provide excellent customer service, but only 8% of customers agree” – Forbes “52% of customers said a good customer service interaction influenced them to purchase more from the company and 58% of those customers recommended the good companies to others” – Forbes "Companies with the strongest omnichannel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omnichannel strategies". -Digital Commerce360 “50% of customers think it’s important to solve product or service… ... 
Exciting Launches from Zendesk 17. november 2018 Zendesk just launched two new very exciting products at Zendesk Relate. We've made a list of the coolest features here. ... 
5 Reasons Why Your E-Commerce Needs a Customer Service Software 2. november 2018 One of the best ways to provide brilliant customer service is using customer service software that can be integrated with ... ... 
The history of omnichannel 19. oktober 2018 Omnichannel sounds so familiar but how much do you really know about it? We took a closer look at the ... ...