Required Fields app for Zendesk
Set fields as required when agents update a ticket
Collect the most important data - every time
When creating, modifying, or closing a ticket, the right data and the same type of data must be included every time.
It provides better and more uniform customer treatment, ensures correct statistics and overviews, and minimizes the agents’ need for subsequent adjustment of a ticket.
Once the app is installed, you can define which fields on a ticket should be mandatory when your agents create, close, change status, and so on.
Key features
- Select fields that should be required when changing the status of a ticket:
-
pending
-
open
-
on hold
- closed
- Select fields that should be required when creating, modifying, and closing a ticket.
Ensures consistent
data quality
Guides agents
Fewer errors
Get it from Zendesk Marketplace
The first 14 days are on us. Try it risk-free today.
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