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Required Fields app for Zendesk

Set fields as required when agents update a ticket

Collect the most important data - every time

When creating, modifying, or closing a ticket, the right data and the same type of data must be included every time.

It provides better and more uniform customer treatment, ensures correct statistics and overviews, and minimizes the agents’ need for subsequent adjustment of a ticket.

Once the app is installed, you can define which fields on a ticket should be mandatory when your agents create, close, change status, and so on.

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Key features

- Select fields that should be required when changing the status of a ticket:

  • pending

  • open

  • on hold

  • closed

- Select fields that should be required when creating, modifying, and closing a ticket.


Ensures consistent
data quality


Guides agents


Fewer errors

Get it from Zendesk Marketplace

The first 14 days are on us. Try it risk-free today.

Download here
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