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  • Services
    • Zendesk Suite
    • Zendesk Consulting
    • Zendesk Apps
    • Zendesk Solution Analysis
    • Zendesk Sell
    • Zendesk Guide Themes
    • Partners
  • Customers
  • Blog
  • Contact
    • Sales
    • Support
    • Newsletter
  • Team
    • The team
    • About us
    • Jobs
  • Resources
    • Customer cases
      • Lanes & Planes
      • TransferGO
    • Webinars
    • Whitepapers
  • gert.io
  • language
    • English
    • Danish
    • Deutsch

Blog

Trends and insights to help you elevate your customer experience

May 10, 2022

The history of Customer Service

In less than 60 years we went from simple phone calls to very complicated help desk solutions. How did it …

May 10, 2022

Why Consulting Houses Should Have Good and Stable Partners

8 reasons that show the importance of good and stable partnerships for consulting houses in order to deliver omnichannel customer …

March 24, 2022

What is Data Protection and why do you need it for a good customer service

Since millions of terabytes of data are exchanged over the internet, there is a growing need for data protection.

March 17, 2022

How multilingual virtual agents have made it easier than ever to go global and personalize customer experiences

Going global is essential in a digitalized world. Here are the four main benefits of doing that with the help …

February 15, 2022

How Can Experts Improve Your Customer Experience?

This is how important it is to let experts evaluate and take a look at your customer service. It can …

January 27, 2022

Using Full Zendesk Solution Analysis to Raise Customer Satisfaction

The success of any business hinges on its customers’ satisfaction, and nobody understands this better than Zendesk; a fully-fledged customer …

January 17, 2022

7 Zendesk Apps to Enhance Your Customer Service

Even if your product is not unique, but you are responsive and available to your buyers, you will be able …

January 11, 2022

Boost Your Customer Service with these 5 Zendesk Apps

Are you always available for your customers? It is easy to do, if you know how...

December 10, 2021

Quit guessing – start asking: Customer feedback closes the perception gap

Do you know what your customers (really) think about your business? Or do you just think you know?

November 28, 2021

A helpsome CXmas tale

An adventurous CX adventure about Santa Claus' digital transformation featuring gert.io as Santa's great little helper.

November 23, 2021

No more guesswork – data will keep you in the know

Data is king. Data is the new gold. Data is a more valuable resource than oil. You are probably familiar …

October 29, 2021

How AI-powered ticket automation improves customer experience

Email is the most preferred way for companies to handle customer support queries. Businesses have seen an increase in customers' …

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