The customer experience (CX) is the primary force behind a brand's competitive advantage, customer acquisition, retention, and engagement.
As more businesses rely on digital channels for delivering a satisfactory customer experience, you need to keep an eye on …
Data and analytics are increasingly the major strategic differentiators for prosperous, high-growth organisations.
Do you know, 77% of European consumers will switch to a competitor after more than one bad experience?
Today’s customers require an on-demand response to their inquiries anytime, anywhere.
Many customers are cautious about sharing their personal information with companies due to the risk of security breaches.
Personalisation and a seamless experience are important elements when it come to hunting down satisfied and loyal customers. It requires …
In a time where business-as-usual is no longer sufficient and the number of changes rise, so do the expectations for …
It is not unlikely that we will continue to work from home post corona. This may pose a challenge for …
The number of consumers on social media continues to grow. So, it makes total sense to incorporate the use of …
How do you ensure the best digital customer experience as online traffic grows?
Everybody’s talking NPS - but what’s all the fuss about? I’ll tell you! NPS stands for Net Promoter® Score, which …
