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Let’s get the most important thing out of the way first: What is CSAT?
CSAT stands for Customer Satisfaction ...
“Feedback is the breakfast of champions!” Now, who said that? Non-other than Brian Halligan, CEO of HubSpot. And he’s ...
We've just launch Google My Business Channel for Zendesk Support, which allow you to integrate your Google My Business ...
There is no business without customers. Companies are focusing on getting new clients but also on retaining existing ones. As ...
The increasing demand for a seamless omnichannel experience has made managing interactions with your customers on social media like Facebook ...
To get successful with your business, you have to understand the purpose of providing a good customer experience (CX). It ...
Customer experience (CX) is called the most exciting business opportunity of 2019. So if you don't want to miss ...
The business world is taking the challenge to the next level. In 2018 companies were focused on providing seamless, omnichannel ...
Christmas is coming, are your employees ready? Most of the sales are happening in the last two months of the ...
The invention of the telephone in 1876 started the revolution of customer service. It seemed to solve the problem of ...
Nowadays customers demand a company to be available on different channels, to respond quickly and solve issues immediately. That makes ...
