We love to share our knowledge. On this page you'll find our blog posts and newsletters.
There is no business without customers. Companies are focusing on getting new clients but also on retaining existing ones. As ...
The increasing demand for a seamless omnichannel experience has made managing interactions with your customers on social media like Facebook ...
To get successful with your business, you have to understand the purpose of providing a good customer experience (CX). It ...
Customer experience (CX) is called the most exciting business opportunity of 2019. So if you don't want to miss ...
The business world is taking the challenge to the next level. In 2018 companies were focused on providing seamless, omnichannel ...
Christmas is coming, are your employees ready? Most of the sales are happening in the last two months of the ...
The invention of the telephone in 1876 started the revolution of customer service. It seemed to solve the problem of ...
Nowadays customers demand a company to be available on different channels, to respond quickly and solve issues immediately. That makes ...
Research by The Guardian shows that By 2020, customer experience will overtake price and product as the key brand differentiator ...
Zendesk just launched two new very exciting products at Zendesk Relate. We've made a list of the coolest features ...
One of the best ways to provide brilliant customer service is using customer service software that can be integrated with ...
Omnichannel sounds so familiar but how much do you really know about it? We took a closer look at the ...
