In a time where business-as-usual is no longer sufficient and the number of changes rise, so do the expectations for ...
It is not unlikely that we will continue to work from home post corona. This may pose a challenge for ...
The number of consumers on social media continues to grow. So, it makes total sense to incorporate the use of ...
How do you ensure the best digital customer experience as online traffic grows?
Everybody’s talking NPS - but what’s all the fuss about? I’ll tell you! NPS stands for Net Promoter ...
So.. 2020 started unexpectedly. This crazy situation, has put a lot of pressure on customer service departments. According to Zendesk ...
Learn how to harness the advantage of customer service automation and empower both your customers and service agents.
In a recent survey from Zendesk, one-third of businesses confessed that they don't measure customer success in any way ...
Zendesk has officially announced the end of life of its reporting tool, Insights.
We’re thrilled to announce that we’ve partnered up with our great friends at babelforce to be able to ...
Let’s get the most important thing out of the way first: What is CSAT?
CSAT stands for Customer Satisfaction ...
“Feedback is the breakfast of champions!” Now, who said that? Non-other than Brian Halligan, CEO of HubSpot. And he’s ...
