In less than 60 years we went from simple phone calls to very complicated help desk solutions. How did it …
8 reasons that show the importance of good and stable partnerships for consulting houses in order to deliver omnichannel customer …
Since millions of terabytes of data are exchanged over the internet, there is a growing need for data protection.
Going global is essential in a digitalized world. Here are the four main benefits of doing that with the help …
This is how important it is to let experts evaluate and take a look at your customer service. It can …
The success of any business hinges on its customers’ satisfaction, and nobody understands this better than Zendesk; a fully-fledged customer …
Even if your product is not unique, but you are responsive and available to your buyers, you will be able …
Are you always available for your customers? It is easy to do, if you know how...
Do you know what your customers (really) think about your business? Or do you just think you know?
An adventurous CX adventure about Santa Claus' digital transformation featuring gert.io as Santa's great little helper.
Data is king. Data is the new gold. Data is a more valuable resource than oil. You are probably familiar …
Email is the most preferred way for companies to handle customer support queries. Businesses have seen an increase in customers' …
