Stop repeating. Start sharing.
Repeating the same answer constantly is not only time-consuming but also frustrating.
Wouldn’t it be great if you could reach your customers proactively before they even make an inquiry?
That is exactly what you can do with Zendesk Guide.
Dig into the smartest features here.
You have the knowledge
When you’ve worked with customer service for a while you quickly notice that a lot of the questions from your customers are the same.
It’s quite time-consuming writing the same e-mail over and over again. Luckily you don’t have to.
With Zendesk Guide you can create a help center where customers (and agents) can find answers on the most common questions.
You can call it an intelligent version of the old FAQ.
Create articles in minutes - or even seconds
We know what you think. It’s gonna take forever to create articles on all of our common questions. Actually, it doesn’t.
With Zendesk Support and Guide combined, you can turn an e-mail into an article with just a few clicks.
Next time a customer writes to you with a common question, just turn the answer into an article and boom, you have some good content right there.
Use AI. It’s 2020 for Pete’s sake.
It can be cozy and nice to talk with customers. No doubt. But don’t waste your and your customers time, with questions they could’ve found in seconds themselves.
Answer Bot from Zendesk Guide is powered by some powerful AI and can suggest articles related to their issue while waiting for an agent.
It results in a high ticket-deflection and more time for the difficult issues.
Data. Data. Data.
With Zendesk Guide you can easily measure whether you’re doing it right or wrong.
Take a look at the popularity of your different articles, so you know which ones rocks and which ones that might need a bit of extra work.
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Let's talk about how we can elevate your customer experiences