What is good Customer Service really?

Is it availability and quick help so you do not have to be put on hold again and again? Is it the possibility to find the answers yourself? Or is it experiencing something out of the ordinary, or maybe presence and personality? Get answers to some of this in this recorded webinar.

NOTE: this webinar is in danish.

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What is Omnichannel Customer service?

Last year we collaborated on this webinar with Digital Handel, we focused on the importance of omnichannel customer service, what it really is, and what it possibly could look like in the future. We also take a look at two concrete cases, where we helped optimize Shaping New Tomorrow's customers service set-up.

NOTE: this webinar is in danish.

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