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How to survive the upcoming Black Friday

Black Friday is getting close, and the
sales are anticipated to be even higher this year.
For many companies, it can seem scary but fear not, we have with our partner Solvemate gathered our top ten tips for you on how to keep your customers happy when sales suddenly explode. Get the tips here. 

NOTE: this webinar is in danish.

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Higher customer satisfaction via automation

Is it even possible to automate your customer service and how do you do it right? A lot of people don't know the true potential and value it holds and fear it will  have a negative effect on the personal contact with the customers, but does it really effect your customer service negatively? Get the answer here.

NOTE: this webinar is in danish. 

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What is Omnichannel Customer service?

Last year we collaborated on this webinar with Digital Handel, we focused on the importance of omnichannel customer service, what it really is, and what it possibly could look like in the future. We also take a look at two concrete cases, where we helped optimize Shaping New Tomorrow's customers service set-up.

NOTE: this webinar is in danish.

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What is good Customer Service really?

Is it availability and quick help so you do not have to be put on hold again and again? Is it the possibility to find the answers yourself? Is it experiencing something out of the ordinary, or maybe presence and personality of the agent? Get answers to some of this in this recorded webinar.

NOTE: this webinar is in danish.

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Let's talk about how we can elevate your customer experiences

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