Blog

Customer Experience Trends in 2020

So.. 2020 started unexpectedly. 
This crazy situation, has put a lot of pressure on customer service departments. According to Zendesk ...

The power of automation in customer service

Learn how to harness the advantage of customer service automation and empower both your customers and service agents.

Measuring Customer Satisfaction - How, When, and Why

In a recent survey from Zendesk, one-third of businesses confessed that they don't measure customer success in any way ...

Zendesk is sunsetting Insights and replacing it with Zendesk Explore

Zendesk has officially announced the end of life of its reporting tool, Insights.

3 speakers you DON'T want to miss at Zendesk Relate 2020

In just three weeks, Zendesk Relate 2020 will launch in sunny Miami. 

We’ve gathered the three sessions we’re ...

helphouse.io indleder spændende partnerskab med babelforce!

Vi er enormt stolte af, at kunne offentliggøre, at vi har indledt et partnerskab med babelforce, så vi kan tilbyde ...

Meet us: Zendesk Presents in Berlin

We're attending the Zendesk Presents event in Berlin as Gold Partners. Come meet us there!

Hvordan måler du din kundetilfredshed med CSAT?

Lad os få styr på det vigtigste først: hvad er CSAT? 

CSAT står for Customer Satisfaction og er en måde ...

4 årsager til du bør spørge dine kunder efter feedback

"Feedback is the breakfast of champions!" Hvem var det der sagde det? Ingen ringere end Brian Halligan, som er CEO ...

Integrate Google My Business with Zendesk Support

We've just launch Google My Business Channel for Zendesk Support, which allow you to integrate your Google My Business ...

Event: Omnichannel i e-commerce - The Missing Link

Vi har længe haft en plan om at skabe et event der ville være med til at sprede budskabet omkring ...

Sådan skaber du en fantastisk kundeoplevelse

Ingen butik uden kunder. Virksomheder fokuserer både på at få nye kunder, men også på at fastholde de eksisterende kunder.