Forgetting is easy

We all know it. When your support agents are in the zone and just solving one ticket after another, it's easy to forget to fill out fields that are important for statistics.

This happens - they’re just humans.

That’s why you should use the Required Fields integration for Zendesk. It makes sure that they’ll never forget it again.


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The status doesn’t matter

With the Required Fields integration, you can decide whether specific fields should be required when your agents set a ticket to pending, open, solved or on-hold.

This makes it easy to see where a specific issue gets stuck.




Download from Zendesk Marketplace

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Keep statistics real

Statistics are important. You know that.

And together with Zendesk Support the Required Fields integration for Zendesk makes sure that the statistics are reliable.

That way you can easily see if specific issues require your attention.


Easy to set up

We made sure that the Required Fields integration for Zendesk is easy to set up.

Decide which fields that should be mandatory and quickly make them required under the Ticket Fields settings.



Downlaod from Zendesk Marketplace

The first 14 days are free.

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Developed by Europe's leading Zendesk experts

The Required Fields app for Zendesk makes it mandatory for an agent to fill out required fields on ticket update instead of standard ticket solve. Just install the app into your Zendesk from Zendesk Marketplace and simply create the fields that you want to be mandatory.

Required Fields for Zendesk is made by We’re Zendesk Premier Solution Provider and have helped with through Zendesk.