Automatic ticket creation
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Better use of your SoMe channel
Connect your Instagram profile with your Zendesk Support
More and more customers use social media before, during, and after a purchase. Therefore, it makes great sense to connect your Instagram profile and your customer service, so your customers via this channel experience fast and efficient processing of their inquiries as well.
With our Instagram app, your Zendesk Support solution is integrated with your Instagram profile. This gives you a quick overview, as Instagram comments are automatically created as tickets, which can easily be answered directly from Zendesk.
Key features
- See and reply to all comments on your Instagram posts from a ticket in Zendesk
- Posts and comments are registered as tickets in Zendesk
- Can be generated as a ticket for each comment
- Can be generated as all comments under one ticket.
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