Better knowledge sharing provides faster customer service
With the app installed, you enable your agents to access important financial knowledge about the customers from the accounting program E-conomic - without purchasing more E-conomic licenses and without leaving Zendesk.
When there is direct access to, for example, invoices and payment information, it enables the agents to make the right decisions about a customer's case processing.
Key features
- Access E-conomic data without the purchase of additional licenses.
- Automatic search functions that retrieve data from E-conomic.
- Possibility to search manually in E-conomic directly from Zendesk.
- Quick overview of invoices and payment status.
Quick access to relevant knowledge
Better knowledge sharing
No switching between systems
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