We are pleased to present this whitepaper, made in collaboration with our partner Surveypal.

We often experience that many companies really do want to collect feedback from their customers, but unfortunately this is often a downgraded project, despite the enormous knowledge it can give the company.

We believe that customer feedback provides some of the most valuable data, which is also one of the reasons for our close partnership with Surveypal.

Surveypal has enormous experience and knowledge in collecting customer data and therefore made a collaboration outlining why customer feedback is so important and how to start a customer feedback project.

This collaboration resulted in this short and valuable Whitepaper. In it we present three concrete methods for using customer feedback to optimize your customer service.