5 pointers to be aware of before choosing a help desk provider

Consumers are expecting businesses to be available when and where it suits them. In fact, 52% of consumers change providers only due to bad customer service, even more frightening - when a customer is lost, 68% do not return.

But before you invest in a help desk, it is important that you make sure the system you choose is a match for your particular business and needs. We have selected the 5 most important aspects you need to pay special attention to when choosing a help desk provider.