3 ways to use feedback to boost customer service leadership
In this Whitepaper, made in close collaboration with our partner Surveypal, we look into the importance of customer feedback and how it can be collected.
How a helpdesk gives value to your customer service
Customer service is more important than ever. In this whitepaper we focus on how help desk systems can elevate your service, by having only one platform to manage allows your agents to deliver the best service.
Is your customer service ready for the holidays?
How do you prepare for the holidays? How many agents should be at work for you to maintain your standard of service? Because remeber, the customers are never on vacation and they want to be able to reach you.
Your guide to omnichannel customer support
This Whitepaper is written by our partner Zendesk. It focuses on the demands of modern customers - they have not gotten smaller. They now decide how and when they want to interact with your company. So how do you adjust to optimize?
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