With tools to make workflows smoother and more efficient, Sport 24 aimed to make both customers and their employees even happier than they were already.
With an enormous 127 % increase in their numbers of tickets, ABOUT YOU still succeeded in reducing AHT with amazing 27%
With their new setup Plantorama has been able to lower their response time significantly,
get better insights and handle more task overall.
Over 200,000 Euro freed up annually and a ticket deflection that has risen to 95%. That was what TV2 gained from their help center being set-up.
After an analysis and review of their set-up, their new setup helped to automise processes and reduce first-reply-time from 10 to 2,2 hours.
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