After a thorough analysis and review of the existing set-up, a new Zendesk customer service setup was implemented.
A setup that among other things helped automate work processes, reduce the amount of agents by 33.3% and cut down the time for first-replies from 10 to 2.2 hours.
Over 200,000 Euro freed up annually and a ticket deflection that has risen to 95%.
These are just been some of the benefits that TV2 gains from their Zendesk based helpCenter solution that helps customers help themselves.
Contact us
Let's talk about how we can elevate your customer experiences
