After a thorough analysis and review of the existing set-up, a new Zendesk customer service setup was implemented.
A setup that among other things helped automate work processes, reduce the amount of agents by 33.3% and cut down the time for first-replies from 10 to 2.2 hours.
Over 200,000 Euro freed up annually and a ticket deflection that has risen to 95%.
These are just been some of the benefits that TV2 gains from their Zendesk based helpCenter solution that helps customers help themselves.
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