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Basic info:

Date: 01.03.2018

Time: 13:00 to 16:00

Address: Albani Torv 4, 5000 Odense

Price: Free admission, sign-up required

Why should you join us?

  • Gathering new knowledge about customer service that will help you to grow the business.
  • The event will be an interesting conference with important personas (TV-2 / Zendesk /HH).
  • Opportunity to make new connections during networking time (drinks&snacks).
  • A guide through setting up Zendesk - free trials!
  • Meeting specialists (HH) who can help you to get and set up premium package of Zendesk and support.
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Artificial Intelligence in customer service?

Artificial intelligence, or AI, is transforming the customer experience. Questions that once could only be answered by a human on the other end of a phone line can now be answered just as fast and accurately by a chatbot, virtual assistant, or automated message. For once, a personalised, on-demand and at scale customer experience, doesn’t have to come at the expense of adding more processes, people, and line-items.

Although it varies dramatically by industry and business-type, currently 40 percent of all customer service interactions take place on the phone with a customer support representative; the most of any channel. However, by 2022, this will shrink to just 12 percent. It’s predicted that one million phone-based customer support agents will see their job disrupted by technology by 2020.

Want to know more?

Join us alongside our Premier Partner, HelpHouse on Thursday 1st of March.

We will cover:

  1. Case presentation
  2. The Self-Service Concept
  3. Introducing Zendesk Chat bot, Answer bot, Guide & Demo
  4. Zendesk Product Roadmap
  5. Best Practices & Inside Tips from Zendesk
  6. Improve Customer Service - Customer Case Study
  7. Cocktails & Networking

Agenda:

12:30 - Doors open

13:00 - Welcome

13:10 - Artificial Intelligence and Intelligent Assistance in customer service - Helphouse.io

13:40 - 10 min break

13:50 - Our Zendesk journey and implementation of AI in customer service - TV 2

14:00 - 10 min break

14:30 - Staying human in AI world  - Zendesk

15:00 - Cocktails & networking