With the Ticket Mentions integration for Zendesk, you can be you sure that you won't miss a ticket that you've been CC'ed on again.

Ticket Mentions app for Zendesk will notify you whenever you're CC'ed or mentioned in a ticket. You will receive the notification directly in Zendesk so you won't have to leave Zendesk and check your e-mail inbox in order to keep up with your relevant tickets.

You can easily customize the Ticket Mentions app so you can decide for yourself which ticket statuses that you will get a notification for.

We would love to hear your feedback. Head over to our community for any feedback or feature request.