App Details

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  • Support: E-mail / website
  • This is a channel. It installs directly in to your Zendesk Support account.


Your customers are on many platforms, a platform on the rise is Instagram, and you need to be where your customers are. With this channel you can reach your customers from where you already handle support, e-mail, phonecalls, etc... in Zendesk Support.

The Instagram Channel lets you connect your Instagram account to your Zendesk Support and makes it possible for you to receive and reply to all comments on your Instagram posts.

Posts and comments from your connected Instagram account will be integrated directly into your normal workflow, so you can reach your audience on Instagram without leaving Zendesk Support - you can even see your instagram posts image.

The channel works by connecting to your Instagram for Business account and pulling your posts into Zendesk Support as tickets. From here you can handle the conversations just like you would with tickets from other channels, like e-mail.

You can reply to your customers from Zendesk Support directly into Instagram. You can apply macros, set ticket status, and assign to your agents, just like any other ticket.

Your agents will never miss miss important comments and leads from your Instagram posts again!

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We also love feedback, so head over to our community and give us your words on the channel!